Privacy Policy

Last updated: 29.11.2025

At Care Leaders Group, we are committed to protecting the privacy and personal information of everyone who uses our services, visits our website or interacts with us. This policy explains what information we collect, how we use it, how we keep it safe and the rights you have over your data.

Who we are

Care Leaders Group provides community support, befriending, transport assistance, and well-being activities for older adults and people with disabilities, learning disabilities and autism. We act as the Data Controller for the personal information we collect.

Information We Collect

We may collect the following information:

Personal details: name, address, phone number, email
Health or support needs: only when necessary to provide safe and appropriate support
Emergency contacts
Payment information (if applicable)
Website usage data (cookies, analytics)

We only collect information that is relevant and necessary for delivering our services.

How We Use Your Information

We use your data to:

Provide support services, befriending, activities, and transport
Keep you safe and tailor support to your needs
Contact you about bookings, appointments, or updates
Manage payments and administration
Improve our services
Meet legal or safeguarding requirements

We never sell your information to third parties.

Sharing Your Information

We may share information only when necessary, such as:

With staff and volunteers involved in delivering your support
With medical or emergency services if required for your safety
With regulators or authorities where legally required

Any sharing is always done securely and kept to the minimum needed.

How We Store and Protect Your Data

We take data security seriously and use:

Password-protected systems
Secure storage for paper files
Restricted access for staff and volunteers
Regular training on data protection

We keep information only for as long as necessary to provide services and meet legal obligations.

Your Rights

Under UK GDPR, you have the right to:

Access the information we hold about you
Request corrections to inaccurate information
Ask for your data to be deleted (in certain circumstances)
Restrict or object to processing
Withdraw consent at any time

To exercise any of these rights, email: thecareleaders@gmail.com

Cookies & Website Analytics

Our website may use cookies to improve user experience and collect anonymous statistics about how the site is used. You can disable cookies in your browser settings at any time.

Contact Us

If you have questions about this Privacy Policy or how we use your data, contact us:

Care Leaders Group
Email: thecareleaders@gmail.com
Phone: 07730 354 388