At Connect, we celebrate the uniqueness of every individual and design support around what matters most to them. That’s why everyone attending our sessions is guided through a simple person centred Support Plan. This plan helps our staff team to understand more about each of our service user’s needs, abilities, and goals enabling us to provide them with support that allows them to express themselves, feel assured and participate in our activities safely. 

What to expect from our support plans

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• Communication preferences – how do you like to communicate (verbal, visual, gestures, or symbols) any strategies staff can use to support understanding.
   

• Sensory needs – triggers, calming strategies, and sensory-friendly adaptations to create a comfortable environment.
   

• Interests and strengths – activities the person enjoys and excels at, to encourage engagement and motivation.
   

• Social and emotional support – guidance on how to support social interaction, manage emotions, and build confidence in group settings.
   

• Goals and aspirations – for personal development, social participation, or wellbeing.
   

• Health and wellbeing considerations – relevant medical needs, mobility support, or routines that promote safety and comfort.
   

• Preferred routines and structure – daily or weekly schedules, pacing of activities and approaches that help reduce anxiety or overwhelm.
   

Our team of caring staff will work with you, family and relevant professionals to develop a plan that is realistic, achievable and meaningful. The plan is regularly reviewed to ensure it continues to meet the person’s evolving needs and preferences.